These terms and conditions must be reviewed carefully before using the website, the mobile application, or carrying out any transaction. These terms and conditions are legally binding through electronic consent or by using the website.
For the purposes of this document, RIGHTS is referred to as “RIGHTS” or “we.” RIGHTS is the sole contractor responsible for providing legal services. All work is performed by its employees on behalf of RIGHTS and not by lawyers in their individual capacity. “Customer” means the individual or legal entity with whom RIGHTS deals.
1. Customer account registration
Before using the RIGHTS services, the customer is required to create his own account through the website.
- Clients residing within the Kingdom of Saudi Arabia are required to register their accounts using a valid and active Saudi mobile number or by using an email address.
- Clients residing outside the Kingdom of Saudi Arabia are required to register their accounts using a valid email address in accordance with the procedures adopted by RIGHTS.
2- Communication and Appointment Scheduling
Unless otherwise stated in writing by the customer, email and telephone shall be the primary means of communication with the customer. RIGHTS will have no responsibility for emails not received by the customer or directed to the customer's spam or junk mail folder. RIGHTS does not communicate with its customers via WhatsApp, fax, or mail (whether regular mail or courier services). Moreover, RIGHTS attorneys do not provide legal advice or legal representation through text messages or any other similar messaging service.
RIGHTS attorneys handle emails and phone calls during specific times of the day according to their individual schedules. We appreciate your understanding that replies may take 1-2 business days. We also note that text messages or WhatsApp messages are not considered an official means of communication and may therefore not be processed within the scope of legal services.
RIGHTS meetings with a client are generally held over the phone, either through direct phone calls or using a teleconferencing system (such as Zoom or Teams), or through in-person meetings when necessary. All phone appointments should be scheduled at least two (2) business days in advance, and any in-person meetings at least five (5) business days in advance. A client should not expect same-day or next-day appointments with the attorney responsible for the legal service.
Although email is the primary means of communication with a customer, please note that customer or RIGHTS emails cannot be fully guaranteed to be secure, as these messages must pass through external service providers that are not controlled by RIGHTS.
3. Working hours
The headquarters of RIGHTS is located in Riyadh. The company operates from 9:00 AM to 5:00 PM (Saudi Arabia time), Sunday through Thursday, in accordance with public and local official holidays.
4. Customer obligations and updates
The customer is responsible for providing RIGHTS with instructions, information and documents in a timely manner and as required by RIGHTS from time to time. RIGHTS expects all its customers to be honest and transparent in all their dealings with RIGHTS and its employees. If a client intentionally provides RIGHTS with false or inaccurate information or documents, RIGHTS reserves the right to terminate participation immediately. RIGHTS also reserves the right to independently verify any information or documents provided by the customer.
5. Scope of participation
The scope of participation with RIGHTS shall remain limited to the scope specified in the letter of engagement agreed between the parties.
6. RIGHTS STAFF
RIGHTS is the client's sole contracting party to provide the services described in the engagement letter. Any advice or action performed to a client is provided by RIGHTS or its employees in the name of RIGHTS, and not in the name of the individual providing such services to the client.
The client may request the appointment of specific individuals to handle their work, and RIGHTS will fulfill this request whenever possible. RIGHTS will inform the client of the names and contact details of the designated staff. RIGHTS reserves the right to assign attorneys or other staff to the client's matter from time to time as it deems appropriate.
7- Fee Calculation
If it is agreed to charge a RIGHTS fee for legal services provided to a client, the fee will be calculated according to the prices posted on RightsLegal.sa. If the service is not priced on the website, the amount of the fee will be agreed with the customer via email.
8. Billing and Payment
RIGHTS issues invoices for its services at the beginning of dealing with the customer, and the customer must settle all invoices within a maximum of ten (10) calendar days from the date of issuance of each invoice. Payments must be made by bank transfer to the bank account specified in the relevant invoice.
RIGHTS does not accept cash payments from customers. If a client makes a direct cash deposit into our bank account, RIGHTS reserves the right to charge a fee for any additional inquiries it deems necessary regarding the origin of such funds. RIGHTS also does not accept money from customers for the purpose of keeping it pending instructions or transferring it to third parties, unless it is part of a transaction or situation in which we are involved (except in exceptional circumstances where prior consent has been given by one of our partners to receive such funds).
9. Value added tax (VAT)
All fees determined by Rights are inclusive of the applicable Value Added Tax (VAT). All invoices issued by Rights must be paid in full without any bank charges, deductions, or withholdings. If the client is required to withhold or deduct any tax, or if bank fees are deducted from the client’s payments, the invoice amount shall be increased accordingly to ensure that Rights receives a net amount equal to the full invoiced value after any such deduction or withholding.
10. Expenses
All fees set by RIGHTS do not include any expenses (as defined below). RIGHTS must obtain the prior written consent of the client before incurring any expenses. The customer will be billed separately for any expenses incurred at the actual cost. Expense bills are paid immediately upon receipt. RIGHTS may, at its sole discretion, require the customer to pay certain expenses in advance. The term “expense” refers to any monetary expenses or costs incurred by RIGHTS in the course of representing a client.
11. Refund policy
RIGHTS is committed to providing quality services to its customers. We understand that in some cases, you may need to request a refund. This policy sets out the terms and procedures for refund requests, including details of applicable operating fees
a/A refund request may be considered in the following cases:
- Non-provision of service: if the agreed service is not provided by RIGHTS.
- Payment error: if an additional amount is paid by mistake
- Exceptional circumstances: other cases determined by the RIGHTS Department at its sole discretion.
B / Refund Request Procedures :
- A refund request must be made within seven (7) days from the date of payment or from the date on which the reason that led to the refund is known.
- A refund request must be made in writing via email to
- A refund request must include payment details (payment date, amount, and method of payment) as well as a clear and detailed explanation of why the refund is requested.
- RIGHTS may request additional documents or information to support a refund request
c / Processing of Refund Requests and Operational Fees :
When the refund request is approved, the following operating fees will be deducted from the refund amount:
Credit card payment transactions: An amount equal to 2.3% of the refund will be deducted as an operating fee.
Transactions made through mada card payments: An amount equal to 0.90% is deducted from the refund as an operating fee.
D / The refunded amount shall be itemized in detail to the client after deducting the applicable fees, and the remaining balance shall be returned using the same original payment method within fourteen (14) business days from the date of approval.
E / Paid amounts may not be fully refundable in the following cases:
-If the service has been fully provided.
- If a refund request is made after the expiration of the specified period.
- If the reason for the refund is due to an error on the part of the customer, in which case the operating fee and the refund processing fee will be deducted from the refund.
12. Conflict of interest and the legal representation procedure
After verifying the conflict of interest, RIGHTS has not identified any current conflict that would prevent it from representing the client in the matter (s) mentioned above. If a dispute arises in the future and/or during the engagement period, RIGHTS may either request a written waiver from the client of such conflict (if permitted by the applicable rules of professional conduct) or may be required to withdraw from representing the client.
RIGHTS attorneys are subject to the requirements of the applicable Code of Professional Conduct. RIGHTS may continue to represent a client only in a manner consistent with its ethical obligations under applicable rules. Accordingly, RIGHTS will have no alternative but to withdraw from representing a client if continued representation would result in a violation of any applicable rules of professional conduct governing any of the RIGHTS attorneys, or if the client:
a/follows a course of action that includes the use of rights services in a matter that RIGHTS reasonably believes constitutes criminal or fraudulent activity.
b/ uses the RIGHTS services to commit a crime or fraud.
C/Insists on pursuing a course of action that RIGHTS considers objectionable or fundamentally opposed by RIGHTS.
d. Any other good reason justifying the withdrawal of rights, including, but not limited to, the customer's failure to pay the RIGHTS fee.
13. Privacy Policy
**"We use the information provided by the client primarily for the purpose of delivering legal services, and for other related purposes including updating and improving client records, conducting analyses to assist in the management of our business, and complying with regulatory and legal requirements.In addition, we seek to provide clients and relevant parties with periodic updates, seminars, and training workshops, and we may do so through communications issued by our affiliated entities. For this purpose, we and our affiliates may retain and use the client’s contact details. The client is requested to notify us if they do not wish for their data to be used for these purposes. In the absence of such notification, the client’s consent to these activities shall be deemed implied."**
14. Cyberattacks and Viruses
RIGHTS undertakes reasonable and appropriate efforts to ensure the security of its electronic systems, including its website, applications and communication platforms. However, the customer acknowledges that the Internet is not a completely secure environment and that in the course of using the RIGHTS services or communicating with RIGHTS electronically, the customer may be exposed to risks beyond the control of RIGHTS, such as cyberattacks, viruses, malware, or breaches of cybersecurity.
Accordingly, RIGHTS assumes no liability for any damage, whether direct or indirect, material or moral, arising from these risks, including but not limited to: loss of data, equipment failure, unauthorized access to or misuse of customer information, unless such damage is caused by gross negligence or deliberate misconduct on the part of RIGHTS.
The customer is responsible for taking appropriate technical precautions to ensure the security of their devices, programs, and data, including the use of appropriate antivirus and security programs.
15. Procedures upon completion
Upon completion of the engagement with the client, for any reason, RIGHTS shall issue its final statement of fees for the services rendered.
Upon completion of participation, RIGHTS shall notify the client of the collection of any of their property or documents previously filed with RIGHTS. RIGHTS keeps these documents for ten (10) years from the date of sending this notice.
As for the files and documents belonging to RIGHTS and related to the services provided to the client — including work prepared by RIGHTS’ lawyers, administrative records, and any copies of documents — they remain the property of RIGHTS and must be retained in accordance with the applicable document retention policy and the relevant professional conduct rules.
RIGHTS reserves the right to destroy or dispose of any such documents or materials (including electronic copies) upon the expiration of the retention period referred to in this clause,
16. Intellectual property
All intellectual property rights and any other knowledge developed by RIGHTS or its employees in connection with such participation, including specialized expertise, whether embodied in written or electronic form or otherwise, shall remain available for RIGHTS to retain and use in other obligations for the benefit of other customers, provided that no confidential customer information is disclosed.
17. Confidentiality
A RIGHTS attorney has a professional and legal duty to keep client affairs and information confidential. However, RIGHTS may disclose confidential and legally privileged client information to: (1) RIGHTS professional advisors and auditors; and/or (2) where required by law or pursuant to a court order.
18. Combating financial crimes
The customer may be asked to provide some documents and information to verify his instructions, his identity, and the identity of any representative (if the customer is a legal entity). If these documents are not provided, RIGHTS may be unable to begin or continue providing services to the customer. In addition, the client should be aware that RIGHTS may from time to time perform searches in anti-money laundering databases and related compliance rules.
19. Governing Law
This Agreement is governed by the laws of the Kingdom of Saudi Arabia, and any dispute arising out of it is within the exclusive jurisdiction of the Saudi courts in accordance with those laws.
20. Policy amendments
RIGHTS reserves the right to amend or update this policy at any time without prior notice. Customer's continued use of the RIGHTS services after any amendment is an implied acceptance of the revised version of this policy.
21. Asserted consent
The customer's payment of any amount for the RIGHTS services constitutes an implied acceptance of all terms, conditions and policies adopted by RIGHTS at the time of payment, including the refund policy and any subsequent updates.
22. General provisions:
1. The headings in this document are included for ease of reference only and may not be interpreted in any way that affects the interpretation of any of its provisions or the obligations arising from it.
2. If any provision of these Terms and Conditions is found to be invalid or unenforceable, in whole or in part, under any applicable law or regulation, such invalidity or unenforceability will not affect the validity or enforceability of the remaining provisions, which must be interpreted and implemented to achieve the intended effect of the invalid or unenforceable provision as much as possible.
3. Any delay or omission by either party in exercising any right or authority under these terms and conditions shall not constitute a waiver of such right or authority. No waiver of any breach or default shall be considered a waiver of any prior or subsequent breach or default, unless such waiver is expressly provided in writing and signed by the waiving party.
4. This document constitutes the complete and final agreement between the rights and the customer regarding its subject matter and supersedes any previous understandings, communications or agreements - whether oral or written - relating to the same subject matter, unless explicitly stated otherwise in the engagement letter.
5. Nothing in this document may be construed as the establishment of an agency, partnership or joint venture between rights and client. Neither party has the right to commit to or act on behalf of the other without prior express written permission.
6. Rights will not be responsible for any failure or delay in performing its obligations under this document when such failure or delay is caused by exceptional circumstances beyond its reasonable control, including but not limited to natural disasters, public health emergencies, government decisions, interruption of telecommunications services or technical systems, or any other event that constitutes force majeure under applicable law.
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